NBFCS AT THE INTERSECTION OF DIGITISATION & CUSTOMER EXPERIENCE - An insider perspective from Bblewrap

India is currently positioned in a strategic growth phase shaped by structural alignment rather than cyclical momentum. Economic expansion, regulatory consolidation, and digital public infrastructure now underpin scalable growth in financial services.

This convergence has accelerated formalisation,  consumption growth, and  data-led visibility across customer segments, establishing a stable foundation for NBFC growth.  

With governance frameworks  and digital systems embedded across the economy, NBFCs are uniquely positioned to deepen financial inclusion while operating with greater transparency, predictability, and operational discipline. 

The shift from informal to formal participation has expanded the addressable credit universe, enabling NBFCs to serve unserved and underserved customers with greater confidence and precision.

Key insight: Over 9,000 NBFCs are registered in India, spanning infrastructure lenders to niche retail and microfinancing players.

BRAND GROWTH IN NBFCs

Brand growth accelerates when digitisation, customer experience, and brand identity operate as one system. Institutions that translate complexity into clarity across both customer and investor touch points are best positioned to leverage this structural growth phase.

Key insight: Customer experience is a determining factor in NBFC growth and premium perception. Nearly 48 % of customers switch providers due to unclear terms, fees or inconsistent service experiences.


Case Study: Manapuram
(MADU)


Manappuram Finance, one of India’s most established NBFCs, operates at a scale where workforce capability directly influences service quality.

Case Study: Protium

Protium is a technology-driven lending platform operating across multiple financial sectors. The goal was to create a clear and credible brand identity and digital presence that reflects Protium’s technology-led approach to lending.



In the evolving financial services landscape, Bblewrap brings a rare convergence of digital foresight, customer experience expertise, and category fluency, building brand identities that simplify complexity, deepen engagement, and position NBFCs for sustainable growth, resilience, and market leadership

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